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We collect personally identifiable information, like names, postal addresses,email addresses, etc., when voluntarily submitted by our visitors. By submittingyour email address, you are giving us permission to add you to our e-newsletterlist.Following are the categories of Personal Information that is collected andprocessed by us which is voluntarily submitted by you:• your name, e-mail and postal addresses, phone number(s), country;• date of birth, language preference, location;• any open data and public records such as information about you that isopenly available on the internet;• names of people to whom purchases have been shipped including addressand telephone numbers, IP addresses;• product interest information and in certain circumstances, your opinions andindividual preferences, etc.;• financial information such as bank account or credit card or debit card orother payment instrument details, password for availing the Products at ourwebsite;• phone numbers used to call our customer service number• technical data and related information, including but not limited to, technicalinformation about your device, system and application software, andperipherals, that is gathered periodically to facilitate the provision of softwareupdates, product support and other services to you (if any) related to thewebsite.3. Registration and account information
11. Sharing of personal information
We welcome your feedback. If you have questions or comments about ourprivacy policies, feel free to drop us a message by writing to us email@example.com We have taken great efforts to ensure that your visit to Namaskar Ayurved Online is efficacious and fruitful, and that your privacy is constantly respected.If you have any questions, comments or concerns about our privacy practices,please contact us by email at firstname.lastname@example.orgIf you post any comments or content on our Platform, you should be awarethat any information you choose to provide there may be read, collected, orused by third parties. We are not responsible for the information you choose tosubmit, and we cannot guarantee that third parties have not made copies of orwill not use such information in any way.19. Copyright and Trademark
Unless otherwise noted, all materials on this site are protected as thecopyrights, trade dress, trademarks and/ or other intellectual properties ownedby Namaskar Ayurved or by other parties that have licensed their material toNamaskar Ayurved. All rights not expressly granted are reserved.20. GrievanceIf you are concerned about the handling of your Personal Information, or ifyou have any complaints or queries related to your Personal Information or ourPolicy, please contact us at Email id – email@example.com. Pricing Policy and Availability:The Prices and availability of the Products, offers and services provided or offered on the Website are subject to change without prior notice and at the sole discretion of the Company. The prices displayed at the Website are inclusive of goods and sales tax (“GST”), but do not include a delivery charge. For all orders under INR 1500, delivery charge of INR 70 shall be levied. All orders above INR 1500 shall be delivered without any delivery charges. The Prices and offers in offline store and online on websites and portals other than the Website may vary from the prices displayed on the Website.22. Payment:Namaskar Ayurved is set up to take immediate online orders through the following modes of payment, Credit Cards (to be finalised which ones) Debit Cards (to be finalised which ones) UPI Net Banking Payment wallets (to be finalised which ones) Cash on DeliveryPlease note that for Visa and MasterCard you will require to submit your 16-digitcredit card number, card expiry date and a 3-digit CVV number (on the back of the card), when you make an online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.The Credit Card transaction will appear on your bank statement as a payment toNamaskar Ayurved Pvt. Ltd.23.Cash on delivery:
COD facility is available on orders of INR. 1000/- & above.This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Indian Rupees. Currently, we do not accept cheque or demand drafts. The maximum order value limit forplacing a COD order is Rs 10,000. Due to the limitations of the couriers we use, COD is not yet available for allpin codes in India. During the checkout process, you can use our pin codefinder to check if the COD facility is available for your delivery address. A charge of INR 60, will be levied for COD orders. If a ‘COD’ order is returned to us due to your unavailability or any otherreason, we will only reship the same order only if you convert it to a prepaidorder, post-delivery failure. If a customer refuses the delivery of a ‘COD’ order more than twice, he/shewould not be eligible for ‘COD’ for all future orders. Then, he/she can onlychoose to place a prepaid order on the website. All claims for shortages (missing items) or damages must be reported to ourcustomer service team within 48 hours of delivery. We request you to write tous at firstname.lastname@example.org well within the aforementioned time frame.Namaskar Ayurvedwill not be responsible for any claim raised with respect todamages or missing products post 48 hours of delivery. Shipping/billing address can’t be changed once the order is placed. Nomodifications can be made post successful placement of orders. For furtherqueries, you may get in touch with our Customer Care team on email email@example.com or chat with us from Monday to Saturday, from9:30-6:30 PM IST. If a ‘COD’ order is to be cancelled, please cancel it from yourAccount>Orders>Cancel or inform our customer service team by sending an email at firstname.lastname@example.org with the order number within 12 hrs ofplacement of order. COD orders cannot be refunded in the original mode of payment. It can onlybe refunded via the brand online voucher/coupon.24.Payment Security:
All transactions at Namaskar Ayurved are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Namaskar Ayurved, is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.You can tell if your browser is in secure mode at “Checkout”, by looking for thepadlock icon at the bottom corner or at the end of the address bar of your browser window.25.Delivery Policy:
For orders containing multiple products, delivery may be made in multiple shipments. Delivery usually takes 5-7 business days from the date of order placement. Upon placement of the order, the estimated shipping and delivery timelines shall be available on the order details page. The estimated delivery times are indicative, hence there may be some unforeseeable delays, which are beyond our control. In the event, the Namaskar Ayurved is unable to deliver the product within the estimated delivery date due to any reason; you will be notified by an e-mail the reason for such delay. You agree that the Namaskar Ayurved shall not be liable to pay for any damage or loss either direct or indirect owing to such delay in delivery. Tracking Facility: Upon dispatch of the Product, you will receive an email/SMS with the details of the tracking number and the courier company. Orders may also be tracked, by clicking the ‘Your orders’ option on your my accounts page. The order status can be tracked after 24 hours from the time of dispatch.26.Cancellation & Refund PolicyIn case any customer wishes to cancel any order, the customer could do sowithout incurring any cancellation charges only if the order has not beenshipped. The order can be cancelled using the CANCEL button from the orderdetails page within 12 hours from the time of confirmed order. Once the orderis dispatched, we will be unable to accept a cancellation request.For pre-paid orders that have not yet been shipped, the order will be canceledwithin 24 hours of cancellation request and reflected as per customer’s bankguidelines, which is usually within 10 business days. For all orders that havebeen dispatched or delivered, we do not entertain cancellation or returnrequests unless the order qualifies, as per our Returns and Exchange Policy.For any such requirements, please call our Customer Care on9619977000(Timings: 9:30 am-5 pm IST) Monday to Friday or email us email@example.com**Namaskar Ayurved reserves the right to cancel any order without pre-confirming to the customer at any time and may verify any order beforeshipping the same to the customer that may include having a verbal or writtenconfirmation from the customer.27.Returns & ExchangeOnce delivered, the product or products can be considered for return only under the following conditions-Wrong product deliveredExpired product deliveredDamaged product delivered – Physical damage/ tampered product or packagingIncomplete order – missing productsIf you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the following details, within 48 hours of the delivery date. We will issue a product exchange for any product that is returned in its original packaging and can be verified to be damaged/faulty. Please allow one to three weeks from the day you return your package, for your exchange request to be fully processed and closed.Please write to us within 48 hours of receiving the product that you would like toexchange at firstname.lastname@example.org with the following details:● Complaint Order Number● Invoice number● Details of your request or complaint● Images or videos to support the complaint with Batch details clearly visible asbelow, without which we cannot process the request○ In case the product is not sealed/ leakage/ broken products –clearimages or video of the non-sealed/ leaking/ broken products along withclear images or video of spillage (if any), mono-carton and outerpackaging images too. Please also send images to show the seal has beentampered with if that is the claim along with the above.○ In case the product received is empty or volume of the product is less orproduct is missing in the package or a wrong product has beendelivered- clear images or video of the empty/ faulty/ product with lessvolume/ or product missing/ or wrong product delivered along withclear images or video of spillage (if any wherever applicable), mono-carton and outer packaging images too.○ In case the internal packaging and the outer packaging received is verydirty- clear images or video of the complete open package received alongwith clear images or video of the mono-carton and outer packaging○ Mono carton refers to the Namaskar Ayurved box/packaging theindividual product comes in, while outer packaging refers to the largerbox the entire order is shipped in. Images of both are required toprocess claims.Once all the details are received, it would take our team 3 working days torevert on the complaint/ query/ issue. In case an exchange is approved foryour complaint, you will be informed of the same with an authorizationnumber, and a reverse pick-up of the product will be arranged. In the case of aproduct refund, once your request is approved the refund will reflect in youraccount within 10-15 days and you will be sent an email confirming the same.All products to be exchanged must be sent back to us packed in the samepackaging as it was received in and physically accompanied in the reverse pick-up by the original receipt and a document that states the following:
● Address of dispatch● Name & Address of the customer● Order number● Contents of the packagePlease also email this document and share an image of the reverse pick-upconsignment (inside and outside packaging) with our Customer Carerepresentative who you have been in touch with by email.Once the package is received by our warehouse team the exchange order willbe processed within 24 hours. You will then be informed of the newconsignment tracking details.Namaskar Ayurved is not responsible for damage after delivery.