1. Scope of Privacy Policy

Thank you for visiting Namaskar Ayurved’s Online Store which is currently
located at www.namaskarayurved.com (“website”). Your visit to this website is
subject to this Privacy Policy and our Terms and Conditions.
We at Namskar Ayurved are committed to protecting and safeguarding your
privacy. This Privacy Policy describes the types of personal information we
collect on the Namaskar Ayurved website, how we may use that information
and with whom we may share it. Our Privacy Policy also describes the
measures we take to protect the security of this information as well as how you
can access, modify or delete your personal information at any time. It also
explains how you can object to the processing of your personal information or
to receiving communications about our products and services.
This Privacy Policy governs only information provided to Namaskar Ayurved
online services. It does not govern any other information or communications
that may have been collected in any other manner like promotions, personal
contact programs, etc. By accepting the Privacy Policy, you expressly consent
to our use and disclosure of your personal information in accordance with this
Privacy Policy.

2. Information collection

We collect personally identifiable information, like names, postal addresses,
email addresses, etc., when voluntarily submitted by our visitors. By submitting
your email address, you are giving us permission to add you to our e-newsletter
Following are the categories of Personal Information that is collected and
processed by us which is voluntarily submitted by you:

• your name, e-mail and postal addresses, phone number(s), country;
• date of birth, language preference, location;
• any open data and public records such as information about you that is
openly available on the internet;
• names of people to whom purchases have been shipped including address
and telephone numbers, IP addresses;
• product interest information and in certain circumstances, your opinions and
individual preferences, etc.;
• financial information such as bank account or credit card or debit card or
other payment instrument details, password for availing the Products at our
• phone numbers used to call our customer service number
• technical data and related information, including but not limited to, technical
information about your device, system and application software, and
peripherals, that is gathered periodically to facilitate the provision of software
updates, product support and other services to you (if any) related to the

3. Registration and account information

In order to take advantage of some features of the website, you must register
and create a member account which is free of cost. An online registration form
may require you to provide information such as your name, email address, and
a password. Your password is a component of our security system. As such, it is your responsibility to protect it. Do not share your password with any third parties. If your password has been compromised for any reason, you should change itimmediately.
If you transact with us, we do not collect information, such as a credit / debit
card number and a credit / debit card expiration date. Shopping at Namaskar
Ayurved is 100% safe. All Credit card and Debit card payments on this website
are processed through secure and trusted payment gateways managed by
leading banks. Furthermore, the banks might ask you to enter an online password (also known as 3D secure password) which acts as an additional layer of security for your card transaction.
Supplying personally identifiable information is entirely at your will. You are
required to register with the website in order to shop. You may change your
interests at any time and may opt-in or opt-out of any marketing / promotional
/ newsletters mailings. Namaskar Ayurved and the website reserve the right to
send you certain service-related communication, considered to be a part of your
Site account without offering you the facility to opt-out.

4. Use of personal information and profile data

The Company may use your Personal Information to:
• verify your identity;
• fulfill the product purchases and transactions;
• communicate with you about your account and activities on the website;
• sign up for our newsletter, respond to a survey or marketing communication;
• allow us to better serve you in responding to your requests;
• to respond to reviews, comments, or other feedback provided to us;
• administer a contest, promotion, survey or other site feature;
• ask for ratings and reviews of the products;
• follow up with you after correspondence (live chat, email or phone inquiries);
• allow you to log in with a social media account and share activities on your
social media pages.
• comply with our legal obligations, policies and procedures, including
compliance with relevant industry standards and the enforcement of our terms
and conditions.
• help us learn more about your shopping preferences;
• conduct marketing and performance research to assist us in measuring our
customer services, benchmarking our performance and to help us improve
your shopping experiences and Product offerings
• send communication related to order updates and offers through e-mail, SMS
and social media channels.
• do internal research on our customer’s demographics, interests, and behavior
to better understand and serve you.
• provide you with exclusive offers at the website, tailor content,
advertisements, and we provide you, and improve the website and/or for
internal business purposes.
• analyze trends, track customer’s web page movements, help identify you and
your shopping cart for aggregate use.
• determine which of the store locations containing our products may be
closest to you, provide promotional offers, and to offer Products to you.
• prevent, detect, investigate and take action against crimes (including but not
limited to fraud and other financial crimes), any other illegal activities,
suspected fraud, or violations of Company’s terms and conditions in any
• establish, exercise or defend legal rights in connection with legal proceedings
(including any prospective legal proceedings) and seek professional or legal
advice in relation to such legal proceedings and
• comply with any applicable law, regulation, legal process or enforceable
governmental request.

5. Technologies that allow us to customize your experience on Namaskar

We use various technologies to collect information relating to your visit to our
website, such as the Uniform Resource Locater (URL) that referred you to our
website, Internet Protocol address, browser type, browser language, the date
and time of your request, etc. This enables us to enhance and customize your
experience on our website. For example, we may collect the Internet Protocol
(IP) address identifying your computer or device and indicating your geographic region for statistical purposes. In some instances, we may use these technologies in combination with the personally identifiable information you
provide on the website. These technologies may provide a variety of information such as whether you have visited Namaskar Ayurved before. They also may enable you to save your preferences. Each technology is explained below.

6. Web beacons and tracking links

Web Beacons (also called clear gifs and pixel tags), tracking links and/or similar
technology consist of a few lines of code and are embedded on the pages of
our website. They are often used in combination with Cookies and are often
not visible to the user of the website. Web Beacons may relay information to
third parties such as our service providers and may be used in order to track
customer response to certain advertising, to better target interactive advertising
and to enhance customer support and usability. If you reject our Cookies (see
Cookie section below), you will prevent Web Beacons from relaying this
information about you and may limit your use of some of our website features.

7. Cookies

We may track your preferences and activities on the Platform. “Cookies” are
small data files transferred to your computer's hard-drive by a website, while using a web browser (if you allow). They keep a record of your activities on the Platform making your subsequent visits to the site more efficient. The Cookies may store a variety of information, including, the number of times that you access the Platform, registration information and the number of times that you view a particular page or other item on the Platform. The use of cookies is a
common practice adopted by most major sites to better serve their clients.
Most browsers are designed to accept cookies, but they can be easily modified
to block cookies.

• By continuing the use of the Platform, you are agreeing to our use of cookies.
If you do not agree to our use of cookies, you can block them in your browser
setting, but you may lose some functionality on the Platform.
• We use cookies to:
• understand and save Customer’s preferences for future visits.
• keep track of advertisements.
• compile aggregate data about site traffic and site interactions in order to offer
better site experiences and tools in the future. We may also use trusted third-
party services that track this information on our behalf.
• you can choose to have your computer warn you each time a cookie is being
sent, or you can choose to turn off all cookies. You do this through your
browser settings. You may look at your browser’s help menu to learn the
correct way to modify your cookies.
• if you turn cookies off, some features will be disabled. It won’t affect the
Customer’s experience that makes your site experience more efficient and may
not function properly.
However, you will still be able to place orders.

8. Consent

By using the Website and/ or by providing your information, you consent to
the collection and use of the information you disclose on the website in
accordance with this Privacy Policy, including but not limited to your consent
for sharing your information as per this privacy policy. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
You consent to receive any agreements, notices, disclosures and other
communications (collectively, “Notices”) to which these Terms and Conditions
refer from us electronically including without limitation by email or by posting
notices on this website. You agree that all Notices that we provide to you
electronically satisfy any legal requirement that such communications be in
writing. To withdraw your consent to receive notices electronically, you must
notify us of your withdrawal of such consent by emailing us at
info@namaskarayurved.com and discontinue your use of this website.
Unfortunately, we cannot provide the benefits of this website to any user that
cannot consent to receipt of notices electronically.
Please note that this consent to receive Notices is entirely separate from any
election you may make with respect to receipt of marketing communications.
Your options with respect to receipt of marketing communications are set
forth herein.
In certain limited situations, we rely on your consent in order to process your
Personal Information. Where we require your consent in order to collect and
process certain Personal Information, we seek your consent at the time of
provision, and such processing will only be performed where consent is
secured. You can withdraw your consent, as per this Policy where applicable,
by sending an email to info@namaskarayurved.com.

9. Choice/Opt-out

We provide all users with the opportunity to opt-out of receiving non-essential
(promotional, marketing-related) communications from us on behalf of our
partners, and from us in general, after setting up an account.
If you want to remove your contact information from all Namaskar Ayurved
lists and newsletters, please visit:https://www.namaskarayurved.com/unsubscribe.php
You can click on the “unsubscribe” link at the bottom of any promotional e-
mail that you receive. Alternatively, you may edit your e-mail preferences on
your “My Account” page or call customer care executive to discontinue
receiving any promotional materials by mail/ e-mail.

10. Advertisements on Namaskar Ayurved

We use third-party advertising companies to serve ads when you visit our
website. These companies may use information (not including your name,
address, email address, or telephone number) about your visits to this and other
websites in order to provide advertisements about goods and services of
interest to you. We do not take any responsibility with respect to your visits to
such other websites and providing any information/s therein.

11. Sharing of personal information

We may share personal information with our other corporate entities and
affiliates who may use the said information in accordance with this policy to
help detect and prevent identity theft, fraud and other potentially illegal acts;
correlate related or multiple accounts to prevent abuse of our services; and to
facilitate joint or co-branded services that you request where such services are
provided by more than one corporate entity. If you have any objection to such
sharing than we request you should not provide us with any information.
We may retain other companies and individuals to perform functions on our
behalf consistent with this Privacy Policy. Examples include webstore
management companies, order processing companies, courier companies, data
analysis firms, customer support specialists, email vendors, web-hosting
companies and fulfillment companies (e.g., companies that coordinate
mailings). Such third parties may be provided with access to personal
information needed to perform their functions but may not use such
information other than on our behalf and in accordance with this Privacy
In addition, in some instances, you may be offered the opportunity to consent
to the sharing of your information with a third party such as an event or
promotion co-sponsor. If you consent, we will share your information with
such third party and the information you provide may be used by such third
party for their own purposes and in accordance with their own policies.
We may disclose personal information if required to do so by law or in the
good faith belief that such disclosure is reasonably necessary to respond to any
court orders, or other legal process. We may disclose personal information to
law enforcement offices, third party rights owners, or others in the good faith
belief that such disclosure is reasonably necessary to: enforce our Terms or
Privacy Policy; respond to claims that an advertisement, posting or other
content violates the rights of a third party; or protect the rights, property or
personal safety of our users or the general public.

12. Business Transfer of information

We and our affiliates will share / sell some or all of your personal information
with another business entity should we (or our assets) plan to merge with, or be
acquired by that business entity. Should such a transaction occur that other
business entity (or the new combined entity) will be required to follow this
privacy policy with respect to your personal information.

13. Transfer of data to other countries

Namaskar Ayurved, our Affiliates and third parties who may receive your
personal information in accordance with this Privacy Policy and the databases
in which your personal information is stored shall be located in India and are
required to honour the privacy representations made in this Privacy Policy
under applicable laws of this country. In case of transfer of data to any other
country, legal protections applicable to personal information in the concerned
country will apply.

14. Children’s Privacy

The Namaskar Ayurved website is not designed for persons under the age of
18 and we do not knowingly collect personally identifiable information from
anyone under the age of 18. If we become aware that we have inadvertently
received personal information from a visitor under the age of 18 on the
website, we will delete the information from our records.

15. Security Precautions

We endeavour to protect the Personal Information against loss or theft, as well
as unauthorized access, disclosure, copying, use or modification with security
safeguards appropriate to the sensitivity of the Personal Information, regardless
of the format in which it is held. We use various methods to safeguard Personal
Information. They include:

• Physical measures: locked filing cabinets, restriction of access to offices, and
alarm systems.
• Technical tools: passwords and encryption, using generally industry best
• Organizational controls: confidentiality agreements, limiting access on a need-
to-know basis, staff training and security clearances.
• Online security is also a priority. We incorporate security measures such as
encryption and authentication tools to protect your Personal Information from
unauthorized use. Firewalls are utilized to protect our servers and network
from unauthorized users accessing and tampering with files and other
information that we store.
• Further, we attempt to keep your Personal Information up-to-date, accurate
in the best possible manner as it may be necessary for the purpose for which it
was collected. We value the importance you attach to your Personal
Information given to us and therefore we have (i) taken all reasonable measures
and precautions to keep such information safe and secure and to prevent any
unauthorized access to or misuse of the same; and (ii) enable you to review and
edit the same.
• We use regular Malware Scanning.
• Your Personal Information is contained behind secured networks and is only
accessible by a limited number of persons who have special access rights to
such systems and are required to keep the information confidential. In addition,
all sensitive/credit information you supply is encrypted via Secure Socket Layer
(SSL) technology.
• We implement a variety of security measures when a Customer enters,
submits, or accesses their information to maintain the safety of your Personal
• However, we shall not be liable to any Customers for any loss, damage
(whether direct, indirect, consequential or incidental) or harm caused to the
Customers due to the unauthorized access or misuse of the Personal
Information by any third party.

16. Concerning social media

We maintain a social media presence, such as a Facebook, Instagram, LinkedIn
and a Twitter feed, etc. You can interact with us through social media, such as
by entering our contests, posting content, sharing material from our Platform,
and using our social media plug-ins. When you interact with us using social
media, we may receive information such as your user ID, your profile picture,
photos you post, and similar information, which is often determined by your
privacy settings at the relevant social media sites. We may use the information
for the purposes we have described throughout this Policy. Your use of social
media sites is primarily governed by the site operators’ privacy policies and
terms of service, and the information you share with us and with others is
largely controlled by the privacy settings you have established at those sites.

17. Changes in policy

Our Privacy Policy may change from time to time. We will not reduce your
rights under this Privacy Policy without your explicit consent. We will post any
privacy policy changes on this page and, if the changes are significant, we will
provide a more prominent notice (including, for certain services, email
notification of privacy policy changes). We will also keep prior versions of this
Privacy Policy in an archive for your review.

18. Feedback

We welcome your feedback. If you have questions or comments about our
privacy policies, feel free to drop us a message by writing to us at
info@namaskarayurved.com We have taken great efforts to ensure that your visit to Namaskar Ayurved Online is efficacious and fruitful, and that your privacy is constantly respected.
If you have any questions, comments or concerns about our privacy practices,
please contact us by email at info@namaskarayurved.com
If you post any comments or content on our Platform, you should be aware
that any information you choose to provide there may be read, collected, or
used by third parties. We are not responsible for the information you choose to
submit, and we cannot guarantee that third parties have not made copies of or
will not use such information in any way.

19. Copyright and Trademark

Unless otherwise noted, all materials on this site are protected as the
copyrights, trade dress, trademarks and/ or other intellectual properties owned
by Namaskar Ayurved or by other parties that have licensed their material to
Namaskar Ayurved. All rights not expressly granted are reserved.

20. Grievance

If you are concerned about the handling of your Personal Information, or if
you have any complaints or queries related to your Personal Information or our
Policy, please contact us at Email id – info@namaskarayurved.com

21. Pricing Policy and Availability:

The Prices and availability of the Products, offers and services provided or offered on the Website are subject to change without prior notice and at the sole discretion of the Company. The prices displayed at the Website are inclusive of goods and sales tax (“GST”), but do not include a delivery charge. For all orders under INR 1500, delivery charge of INR 70 shall be levied. All orders above INR 1500 shall be delivered without any delivery charges. The Prices and offers in offline store and online on websites and portals other than the Website may vary from the prices displayed on the Website.

22. Payment:

Namaskar Ayurved is set up to take immediate online orders through the following modes of payment,
 Credit Cards (to be finalised which ones)
 Debit Cards (to be finalised which ones)
 Net Banking
 Payment wallets (to be finalised which ones)
 Cash on Delivery

Please note that for Visa and MasterCard you will require to submit your 16-digit
credit card number, card expiry date and a 3-digit CVV number (on the back of the card), when you make an online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.

The Credit Card transaction will appear on your bank statement as a payment to
Namaskar Ayurved Pvt. Ltd.

23.Cash on delivery:

 COD facility is available on orders of INR. 1000/- & above.This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Indian Rupees. Currently, we do not accept cheque or demand drafts. The maximum order value limit for
placing a COD order is Rs 10,000.
 Due to the limitations of the couriers we use, COD is not yet available for all
pin codes in India. During the checkout process, you can use our pin code
finder to check if the COD facility is available for your delivery address.
 A charge of INR 60, will be levied for COD orders.
 If a ‘COD’ order is returned to us due to your unavailability or any other
reason, we will only reship the same order only if you convert it to a prepaid
order, post-delivery failure.
 If a customer refuses the delivery of a ‘COD’ order more than twice, he/she
would not be eligible for ‘COD’ for all future orders. Then, he/she can only
choose to place a prepaid order on the website.
 All claims for shortages (missing items) or damages must be reported to our
customer service team within 48 hours of delivery. We request you to write to
us at info@namaskarayurved.com well within the aforementioned time frame.
Namaskar Ayurvedwill not be responsible for any claim raised with respect to
damages or missing products post 48 hours of delivery.
 Shipping/billing address can’t be changed once the order is placed. No
modifications can be made post successful placement of orders. For further
queries, you may get in touch with our Customer Care team on email at
info@namaskarayurved.com or chat with us from Monday to Saturday, from
9:30-6:30 PM IST.
 If a ‘COD’ order is to be cancelled, please cancel it from your
Account>Orders>Cancel or inform our customer service team by sending an email at info@namaskarayurved.com with the order number within 12 hrs of
placement of order.
 COD orders cannot be refunded in the original mode of payment. It can only
be refunded via the brand online voucher/coupon.

24.Payment Security:

All transactions at Namaskar Ayurved are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Namaskar Ayurved, is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.
You can tell if your browser is in secure mode at “Checkout”, by looking for the
padlock icon at the bottom corner or at the end of the address bar of your browser window.

25.Delivery Policy:

For orders containing multiple products, delivery may be made in multiple shipments. Delivery usually takes 5-7 business days from the date of order placement. Upon placement of the order, the estimated shipping and delivery timelines shall be available on the order details page. The estimated delivery times are indicative, hence there may be some unforeseeable delays, which are beyond our control. In the event, the Namaskar Ayurved is unable to deliver the product within the estimated delivery date due to any reason; you will be notified by an e-mail the reason for such delay. You agree that the Namaskar Ayurved shall not be liable to pay for any damage or loss either direct or indirect owing to such delay in delivery. Tracking Facility: Upon dispatch of the Product, you will receive an email/SMS with the details of the tracking number and the courier company. Orders may also be tracked, by clicking the ‘Your orders’ option on your my accounts page. The order status can be tracked after 24 hours from the time of dispatch.

26.Cancellation & Refund Policy

In case any customer wishes to cancel any order, the customer could do so
without incurring any cancellation charges only if the order has not been
shipped. The order can be cancelled using the CANCEL button from the order
details page within 12 hours from the time of confirmed order. Once the order
is dispatched, we will be unable to accept a cancellation request.

For pre-paid orders that have not yet been shipped, the order will be canceled
within 24 hours of cancellation request and reflected as per customer’s bank
guidelines, which is usually within 10 business days. For all orders that have
been dispatched or delivered, we do not entertain cancellation or return
requests unless the order qualifies, as per our Returns and Exchange Policy.
For any such requirements, please call our Customer Care on
9619977000(Timings: 9:30 am-5 pm IST) Monday to Friday or email us at

**Namaskar Ayurved reserves the right to cancel any order without pre-
confirming to the customer at any time and may verify any order before
shipping the same to the customer that may include having a verbal or written
confirmation from the customer.

27.Returns & Exchange

Once delivered, the product or products can be considered for return only under the following conditions-
Wrong product delivered
Expired product delivered
Damaged product delivered – Physical damage/ tampered product or packaging
Incomplete order – missing products
If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the following details, within 48 hours of the delivery date. We will issue a product exchange for any product that is returned in its original packaging and can be verified to be damaged/faulty. Please allow one to three weeks from the day you return your package, for your exchange request to be fully processed and closed.

Please write to us within 48 hours of receiving the product that you would like to
exchange at info@namaskarayurveqd.com with the following details:

● Complaint Order Number
● Invoice number
● Details of your request or complaint
● Images or videos to support the complaint with Batch details clearly visible as
below, without which we cannot process the request
○ In case the product is not sealed/ leakage/ broken products –clear
images or video of the non-sealed/ leaking/ broken products along with
clear images or video of spillage (if any), mono-carton and outer
packaging images too. Please also send images to show the seal has been
tampered with if that is the claim along with the above.
○ In case the product received is empty or volume of the product is less or
product is missing in the package or a wrong product has been
delivered- clear images or video of the empty/ faulty/ product with less
volume/ or product missing/ or wrong product delivered along with
clear images or video of spillage (if any wherever applicable), mono-
carton and outer packaging images too.
○ In case the internal packaging and the outer packaging received is very
dirty- clear images or video of the complete open package received along
with clear images or video of the mono-carton and outer packaging
○ Mono carton refers to the Namaskar Ayurved box/packaging the
individual product comes in, while outer packaging refers to the larger
box the entire order is shipped in. Images of both are required to
process claims.

Once all the details are received, it would take our team 3 working days to
revert on the complaint/ query/ issue. In case an exchange is approved for
your complaint, you will be informed of the same with an authorization
number, and a reverse pick-up of the product will be arranged. In the case of a
product refund, once your request is approved the refund will reflect in your
account within 10-15 days and you will be sent an email confirming the same.
All products to be exchanged must be sent back to us packed in the same
packaging as it was received in and physically accompanied in the reverse pick-
up by the original receipt and a document that states the following:

● Address of dispatch
● Name & Address of the customer
● Order number
● Contents of the package

Please also email this document and share an image of the reverse pick-up
consignment (inside and outside packaging) with our Customer Care
representative who you have been in touch with by email.
Once the package is received by our warehouse team the exchange order will
be processed within 24 hours. You will then be informed of the new
consignment tracking details.
Namaskar Ayurved is not responsible for damage after delivery.